Q. What credit cards do you accept?
A. We are able to process Visa
Q. Are your prices quoted in US Dollars?
A. Yes our prices are in US Dollars.
Q. Are your prices inclusive of shipping?
A. Yes, all our prices are inclusive of shipping.
Q. Do you guarantee delivery?
A. Yes we guarantee delivery.
Q. What is your Refund / Reship Policy ?
A. A package is considered lost after 24 working days.
(Mon - Fri) At that point we will refund or reship at our discretion.
As a rule of thumb 24 working is approx 1 month, that is to say if we ship on the 5th of April we will reship on 5th of May.
Q. Are your cigars authentic?
A. Yes. All our cigars have been purchased from authorized Habanos distributors and are guaranteed to be authentic
Q. Who is reponsible for paying any import duties?
A. You as the importer are responsible for paying and import duties that are incurred. We advise that you totally familiarize yourself with your local import regulations before making any purchase.
Q. Do you open your boxes prior to shipping?
A. We normally ship boxes sealed. (There is the occasional open box this is because our distributor opens a few boxes on receipt of his deliveries)
Q. Can I be sure that it is safe to use our credit card on your site?
A. We treat your details with the stictest confidence. Our payment gateway uses the industry standard 128 bit SSL encryption.