*1. Guaranteed Delivery*
- If your package goes missing or is lost in transit, we will refund or reship at our discretion. Repeated claims may lead to account termination.
*2. Damaged or Moldy Items*
- For items arriving damaged or moldy, resolutions such as partial credit, partial refund, or full refund upon returning the box will be offered.
- If you request the box remains sealed before dispatch, we might not be held responsible for its condition upon arrival.
- A full box can be returned without a specific reason. Prior notification and a clear picture of the cigars' condition are required. Upon receipt at our warehouse, a full refund will be issued.
*4. No Refunds for Subjective Reasons*
- Refunds will not be issued based on taste, draw, construction, or aroma due to the natural variance in tobacco products.
*5. Incorrect Address or Refused Deliveries*
- We are not responsible for non-deliveries due to incorrect addresses or if packages are refused and confiscated.
*6. Final Decision*
- iHavanas reserves the sole and final decision in handling disputes.